Shipping Policy

This Shipping Policy explains how Nailored LLC (“Nailored,” “we,” “us,” or “our”) processes, ships, and delivers products purchased through online sales. It is part of, and incorporated into, our Terms and Conditions for Online Sales and should be read together with our Return & Refund Policy. If there is any conflict between this Policy and the Terms and Conditions, the Terms and Conditions control. This Policy does not limit any rights you have that cannot be waived under applicable law.

1. Where We Ship
We ship within the states of the United States and Washington, the District of Columbia only. We do not currently ship internationally or to U.S. territories, and orders with international destinations will not be accepted or fulfilled.

2. Order Processing Time
Because many of our products, including customized press-on nail sets made to your submitted or saved sizing, are made to order, orders require production and processing time before they ship. We aim to process and dispatch orders within 3-5 business days of order confirmation. Orders placed after 06:00 p.m. Eastern Time or on weekends or holidays are generally processed on the next business day. Processing time is in addition to the delivery estimates below.

3. Shipping Methods and Delivery Estimates
We ship using United States Postal Service (USPS). Available shipping methods and their estimated delivery windows are shown at checkout. Delivery estimates run from the date your order is dispatched, not the date you place it, and are estimates only, they are not guaranteed delivery dates. We are not responsible for delays once a package has been handed to the carrier.

4. Shipping Charges and Taxes
Shipping and handling charges are calculated and displayed at checkout before you complete your order, based on the method you select and, where applicable, your destination. We offer free USPS Ground Advantage shipping on orders over $50.00 USD. Any applicable taxes are calculated and displayed at checkout where required. Shipping and handling charges are non-refundable except where required by law or where a return results from our error, as described in our Return & Refund Policy.

5. Order Confirmation and Tracking
When you place an order, you will receive an order-confirmation email. When your order ships, we will send a shipping-confirmation email with tracking information, where available. You are responsible for providing a current, deliverable email address so you can receive these communications.

6. Address Accuracy; Failed and Undeliverable Deliveries
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, non-delivery, or loss resulting from an incorrect or incomplete address you provide. If you need to correct an address, contact us promptly at support@nailored.com; we can only update an address before the order is dispatched, and customized orders that have entered production may not be changeable. If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost or to issue a refund for the product price, less original and return shipping charges, in accordance with our Return & Refund Policy.

7. Risk of Loss; Damaged or Lost Shipments
Title and risk of loss for products pass to you upon our delivery of the products to the carrier. Even so, if your order arrives damaged, or does not arrive within a reasonable time after the estimated delivery window, not to exceed 20 business days, please contact us within 14 calendar days of the expected delivery date at Support@nailored.com with your order number and, for damage, photographs of the item and packaging, or demonstration of non-delivery.

8. Shipping Delays
We use reasonable efforts to meet processing and delivery estimates, but we are not responsible for delays caused by carriers, weather, or other events beyond our reasonable control. Estimated processing and delivery times may be longer during high-volume periods, promotions, or holidays.

9. Order Verification and Fraud Prevention
To protect against fraud and unauthorized transactions, we may verify billing and shipping information before accepting or shipping an order, and in doing so we or your card issuer or bank may contact you. If we detect or reasonably suspect fraud or another unauthorized transaction, we may cancel the order, contact you, and report the matter to the appropriate authorities. See also the order-acceptance and cancellation provisions of our Terms and Conditions for Online Sales.

10. Questions
You may contact us at support@nailored.com or Nailored LLC, 6565 Spring Brook Avenue, Suite 8, PMB No. 126, Rhinebeck NY 12572.