Last updated August 16, 2026
This Return & Refund Policy explains when and how you may return products purchased from Nailored LLC (“Nailored,” “we,” “us,” or “our”) through Nailored.com. It is part of, and incorporated into, our Terms and Conditions for Online Sales, and should be read with our Sizing & Custom Kit Disclaimer and Shipping Policy. If there is any conflict with the Terms and Conditions, those Terms control. This Policy does not limit any rights you have that cannot be waived under applicable law.
1. Standard (Non-Customized) Products
Unless stated otherwise below, you may return an unused, unopened non-customized product within 14 calendar days of delivery for a refund, provided it was not designated non-returnable and is returned in its original, unused condition and packaging. Approved refunds are issued to your original payment method, less original shipping and handling and an $8 return label fee will be applied to the refund back to the original form of payment.
2. Products That Cannot Be Returned
For safety and hygiene reasons or because certain items are made specifically for you, the following are not eligible for return or refund, except as required by law or as provided in Section 3:
• Customized or personalized products, including press-on nail sets made to your submitted or saved sizing;
• Opened or used personal-care and hygiene items, including opened or used cosmetics, adhesives and glue, adhesive tabs, removers and solvents, alcohol prep pads, files, buffers, and cuticle tools;
• Final-sale, clearance, or heavily discounted items, where identified as such at purchase.
3. Defective, Damaged, Wrong, or Non-Conforming Items
Nothing in this Policy affects your rights regarding a product that arrives defective, damaged, materially not as described, or different from what you ordered. Contact us within 3 calendar days of delivery through Section 4 and include your order number and photographs. After we verify the issue, we will, at our option and at no additional cost to you, either a) replace the product or b) refund your purchase price, and cover return shipping for the affected item. This applies even to items otherwise non-returnable under Section 2 and does not limit any rights that cannot be waived under applicable law.
4. How to Start a Return or Report a Problem
To request a return or report a problem, contact us at support@nailored.com and provide your order number and, for a damaged, defective, or incorrect item, photographs. Please wait for our return authorization and instructions before shipping anything back; returns sent without authorization or outside the applicable window may not be accepted. Where we provide a prepaid return label, please use it.
5. Return Shipping and Risk of Loss
Except when you are returning a defective, damaged, incorrect, or non-conforming item (for which we cover return shipping), you are responsible for return shipping costs, as captured by the $8 return label fee, and bear the risk of loss during return transit. Original shipping and handling charges are non-refundable except where required by law or where the return results from our error. Where we do not receive the returned item, the order is not eligible for a refund or replacement.
6. Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method, typically within 5 business days after inspection; your bank or card issuer may take additional time to post it. Where store credit applies, it is subject to any stated expiration and use limitations, if any.
7. Order Cancellations
You may cancel an order within 1 hour of placing the order through your profile.
8. Questions
Contact us at support@nailored.com or Nailored LLC, 6565 Spring Brook Avenue, Suite 8, PMB No. 126, Rhinebeck NY 12572. Returns should be sent only to the address we provide with your return authorization